VP of Delivery Services

Costa Mesa, CA, 92626, United States

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Reference ID: 206

Date Posted: 09/23/2021

Shortcut: http://chandler-recruiting-services-inc.jobs.mrinetwork.com/0trQpS

Title: VP of Delivery Services for Slower Midwest

Start Date: October 2021

Requirements & Qualifications

  • Proven executive leadership in Professional Services operations inside a Professional Services Company
  • Experience running large project management and/or professional services teams of greater than 50 employees
  • Strong organizational and communications capabilities (i.e., must be able to listen, understand and manage in a matrix organization)
  • Demonstrated ability to develop cohesive strategic plans with clearly defined initiatives and success measures
  • Demonstrated ability to handle multiple projects and priorities
  • Experience leading change, developing processes, implementing procedures, and working collaboratively across organizations to achieve desired outcomes
  • Exceptional project management, planning, organizational communication skills, and ability to scope prospective engagements, evaluate pricing, develop proposals and project plans
  • Experience with global/offshore operations
  • Strong analytical and quantitative skills; ability to use data and metrics to deliver insights and drive effective decision making.

VP of Delivery day to day:

  • Act as the primary service representative and client management point of contact
  • Manage and grow client relationships (Develop "Trusted Advisor" status)
  • Identify and develop opportunities to provide new and expanded services (FMS and cross-FSS)
  • Maintain a solid understanding of the client's culture, environment (people, process, technology), goals, and security initiatives and communicate all to the engagement team
  • Identify and recommend operational improvements to the client
  • Interface with client PMO personnel during onboarding and early phases to provide project goals and leadership
  • Responsible for on time delivery of all in scope deliverables
  • Responsible for overall adherence and attainment of all defined Service Level Agreements (SLAs)
  • Final quality review and approval for all key deliverables
  • Manage any in scope solution projects (integration/ implementations)
  • Maintain/ update/ modify all filters, dashboards, and boards used for reporting in workflow management system
  • Prepare and deliver content for weekly/biweekly operational reports and operational status meetings
  • Prepare, produce, and deliver Executive reporting
  • Prepare, produce, and deliver any additional Executive reporting required
  • Capture, communicate, and escalate issues bi-directionally (internal and client)
  • Manage communications with vendors, 3rd party service providers, Slower leadership, and client personnel
  • Primary interface between all engagement team service leads for all in scope services (Threat Hunting, Engineering, Threat Management)
  • Responsible for compliance with all Slower firm engagement management requirements
  • Maintain operational oversight of all ticketing activity in the engagement environment including, but not limited to, security incidents, content development requests, tuning recommendations, hunting activities, and ad hoc requests
  • Oversee and manage on time and effective security content development, testing, and delivery
  • Responsible for maintaining financial forecast and profitability tracking and for communication of all financial changes, risks, or issues
  • Responsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Slower Talent and client teams
  • Participate in development and delivery of RFP materials and execution of sales/pursuit meetings
  • Adhere to internal operational security and other Slower policies

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